Customers are responsible for reading our terms & conditions. If you have any queries regarding these terms, please contact us for more information. By placing an order with us and securing the order with a deposit, you are acknowledging and accepting our terms & conditions.
Booking & Payment Terms
When placing an order, we require between a 20% to 30% non-refundable deposit on booking to secure your date. The amount of your deposit is based on the size of your order. The remaining balance must be paid 10 days before the date of your event – 14 days for our wedding packages – unless otherwise stated. For bookings requiring services from our third-party providers, we require the final balance 28 days prior to booking. If we do not receive your deposit within 2 weeks of placing the order, we reserve the right to cancel your order. You are responsible for contacting us if you would still like to go ahead with your order after this 2 week period. We will try to accommodate your booking after this time, subject to availability. Payments can be made via bank transfer, in cash or by cheque. Your booking is not secure until you have received confirmation that your deposit payment has been received. Please note cheque payments will not be confirmed until the payment has cleared. Receipts are available on request for cash payments.
Cancellation & Refunds
In the event of cancellation, you must give written confirmation of cancellation.
– Bookings cancelled within a 14 day period of the event date are 100% non-refundable. Please note, bookings for our wedding packages or services from our third-party providers are 100% non-refundable if cancelled within a 28 day period.
– For bookings cancelled 14-28 days prior to the event date, 50% of your outstanding balance is non-refundable. Please note, bookings for our wedding packages or services from our third-party providers are 50% non-refundable if cancelled within a 28-60 day period.
– For bookings cancelled before the 28 day period leading up to the event date, your deposit is non-refundable. Please note, for bookings cancelled before the 60 day period leading up to the event day where our wedding packages or services from our third-party providers have been booked, your deposit is non-refundable.
We are happy to offer you the option of a gift voucher or to transfer your booking to a later date, subject to availability, in the instance of any cancellation. This does not apply to your non-refundable deposit.
Refunds – We are happy to offer you a gift voucher or to have payment returned to your original payment method. Please note refunds can take up to 10 working days for cash and bank transfer refunds or 20 working days for cheque refunds. A refund form must be completed before any money can be refunded.
Changes can be made to bookings, however refunds are not available if you choose to decrease the size of your order within the 14 day period leading up to your booking. For exceptional circumstances leading to a cancellation, we review each case individually and reserve the right to offer a part refund or no refund if supplies have already been purchased for your order.
We may cancel your booking at any time and without liability to the client if;
– You do not pay the full balance on your specified due date.
– We are unable to provide the service for reasons beyond our control including Acts of God. If we cancel the booking for a reason other than as set out above then we will use our reasonable endeavours to provide an alternative company or source to carry out the service.
In the event of postponement made by you, the client, we reserve the right to hold all monies for the service which can be transferred to an alternative date, subject to availability. Charges totalling 100% of the outstanding balance must be paid in the event of a postponement.
Hire Equipment
Some of our displays require the use of our hire equipment. We may require an additional damage deposit for up to £100 for these displays which will be refunded once the equipment is returned to us. For some of our displays including 6ft columns and arches, a member of staff will collect the hire equipment from the venue on the evening or the day after your event. In these cases, your damage deposit will be refunded via bank transfer once the equipment has been collected or in cash if you are present at the venue during the time of collection.
You may incur additional charges if any of our wedding hire equipment, backdrops or walls are damaged during the time of your event. Please do not allow children to play with or damage any of the equipment. Please do not attempt to dismantle any of the equipment yourself or move it from where it was placed by a member of the team. Please do not draw on any of the hire equipment or you may be charged a repaint fee.
Weddings
Most of our wedding services require hire equipment. A damage deposit of up to £250 may be taken prior to your event date. This will be refunded to you once the equipment has been collected and inspected for damages. All wedding bookings follow the same T&Cs as outline for balloon display unless otherwise stated.
Third Party Services & Hire
Some of our services are provided by third party companies, included but not limited to, LED hire equipment, cookie sales and floristry services. In these instances, the third parties T&Cs apply. Please contact us for a full list of T&Cs provided by our third party companies.
Balloon Care & Standards
Please Note – We always ensure our balloon displays are to the highest quality. We will never deliver balloons if they do not meet our high standards, however once the displays have left our possession, we hold no responsibility for replacing popped or damaged balloons.
Stock Shortages – Due to massive stock shortages, it may not always be possible to get a precise colour match for certain foil balloons e.g. numbers or letters. We will always try our best to match the shade of your foil balloons to be the same however on occasions where we are unable to, we may have to use alternative brands and there may be a slight difference in the shade of the colour of your balloons.
Please also be aware our patterned double stuffed balloons are heavier than our normal balloons. Sometimes in the summer months, the hot weather can cause these balloons to deflate at a faster rate than normal. Similarly, in winter months, balloons can deflate at a faster rate as a result of the cold weather. As circumstances and weather conditions vary, this is not always the case and balloons can show no signs of deflation. By ordering these displays, you accept the risks associated with these balloons. If deflation does occur, we recommend removing the outer balloon leaving the inner balloon which should float without issue. Incidents are assessed on a case to case basis. Please contact us for more information.
Storage – If you plan to store your balloons from the point of delivery/collection, we advise taking the displays out of their bag to breathe. Balloons should be stored at room temperature. Cold and/or hot temperatures can cause balloons to deflate at a faster rate. The helium inside foil balloons can compress when in cold temperatures, we advise leaving your balloons for half an hour in room temperature if they have been transported or stored in a cold location.
Sale/Clearance Stock – Please note that clearance sale stock may be up to 5 years old and therefore the quality of the balloons may have decreased over time resulting in faults or shorter inflation times. By choosing to order clearance stock, you accept the risks associated with buying older, poorer quality stock and therefore we hold no responsibility for the quality of this stock and you will not be eligible for a refund as clearance stock has already been discounted for any damaged goods.
Face Painting & Glitter Tattoos
Face painting & glitter tattoo bookings are secured by full balloon payment. These services can be paid 10 days prior to your event or in cash on the day of the event. Parents/guardians or the event organiser must sign a consent form prior to the service beginning. We do ask each child if they are allergic to the products before use. Please find the consent form conditions below:
We only use Snazaroo products which are skin friendly and are easy to apply and remove. Snazaroo is fully compliant with the EU (European Union) and FDA (Food and Drug Administration) toy and cosmetics regulations.
All Snazaroo products are water-based, so they are easy to remove. Simply wash off with warm soapy water or use gentle face wipes.
Please note that due to the high pigment content some colours may stain skin temporarily.
Use your usual washing method to remove stains on clothes (depending on fabric and colour some stains my be permanent). We will be as careful as possible when painting, however, accept no responsibility for stains on fabrics.
As with any cosmetics, some people may be sensitive to any/all of the ingredients. We will not be held liable in the event of any reaction. If a reaction should occur, please seek medical advice.
Our glitter tattoos are provided by the Beauty Box Boutique. We use plastic stencils, hypoallergenic sensitive cosmetic glue and glitter. Tattoos are waterproof and can last up to 7 days. Soaking the tattoo in hot soapy water and gently scrubbing the skin can remove the tattoos prematurely.
In order to ensure every child has the opportunity to have their face painted, we advise one face painter per 6-10 children per hour.